Terms of Service

Please read these Terms carefully. By creating an account, signing in, or using the Service you agree to them. If you are agreeing on behalf of an organization, you confirm you have authority to bind that organization.

1. Who we are

The Service is provided by [Legal entity name] ("PURE Insight", "we", "us"), of [registered address]. You can reach us at privacy@getpureinsight.app.

2. Definitions

"Service" means the PURE Insight web application, APIs, the TOMi handheld application, and any related software or documentation we make available. "Customer Data" means the data you or your devices submit to the Service, including sensor measurements, sampling locations, area boundaries, and configuration. "Account" means the credentials issued to a named individual within your organization.

3. Accounts and access

Accounts are issued to named individuals and must not be shared. You are responsible for keeping credentials confidential and for activity that occurs under your Account. Tell us promptly if you believe an Account has been compromised. We may suspend an Account where we reasonably believe it is being used in breach of these Terms or poses a security risk.

You must be at least 18 years old and legally able to enter into a contract to use the Service.

4. Acceptable use

You agree not to: attempt to access another organization's data; probe, scan or test the security of the Service without our written permission; reverse-engineer or attempt to derive our source code or proprietary methodologies; interfere with or overload the Service; upload unlawful or infringing material; or resell or sublicense the Service without our agreement.

5. Your data

You own your Customer Data. We claim no ownership of it. You grant us a limited licence to host, process, transmit, display and back up Customer Data solely to provide and support the Service, to keep it secure, and to comply with law.

We may use aggregated, de-identified information derived from use of the Service to operate and improve it — for example, statistical model performance. Such information will not identify you, your organization, or your specific sites.

Personal data is handled as described in our Privacy Policy, which forms part of these Terms.

6. Our intellectual property

The Service, including the PURE Score methodology, our analytical models and interpolation implementations, the TOMi application, and all associated trademarks, remain our property or that of our licensors. Nothing in these Terms transfers any of those rights to you. Feedback you choose to send us may be used without obligation or compensation.

7. Agronomic guidance is advisory

This matters, so we state it plainly. The Service produces measurements, interpolated surfaces, scores and recommendations to support your decisions. It does not replace professional judgement. Turf outcomes depend on many factors outside our knowledge or control — weather, water quality, soil profile, traffic, disease pressure, equipment, and the timing and manner in which any recommendation is applied.

You remain solely responsible for decisions taken on your site, including irrigation, nutrition, chemical application and playability decisions, and for compliance with all applicable agricultural, environmental and chemical-handling regulations.

8. Availability and changes

We aim to keep the Service available and reliable but do not guarantee uninterrupted access. We may perform maintenance, and we may modify or discontinue features. Where a change is material and adverse to a paying customer, we will give reasonable notice.

9. Fees

Where a subscription applies, fees, seat counts and billing periods are as agreed in your order or plan. Unless stated otherwise, fees are exclusive of taxes and are non-refundable except where required by law. We will give notice before a price change takes effect at renewal.

10. Confidentiality

Each party may receive information the other treats as confidential. Both parties agree to protect the other's confidential information with reasonable care and to use it only in connection with the Service. This does not apply to information that is public, independently developed, or required to be disclosed by law.

11. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Except as expressly stated, and to the fullest extent permitted by law, the Service is provided "as is" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

12. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, or crop, turf or property loss, even if advised of the possibility. Our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) [USD 100].

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

13. Term, suspension and termination

These Terms apply for as long as you use the Service. Either party may terminate a subscription in accordance with the applicable order. We may suspend or terminate access for material breach, non-payment, or where required by law. On termination you may request an export of your Customer Data for a reasonable period, after which we may delete it in line with our retention practices.

14. Changes to these Terms

We may update these Terms. If a change is material we will give reasonable notice — for example, by email or an in-product notice — before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of [state / country], and the courts of [venue] have exclusive jurisdiction, without prejudice to any mandatory consumer protections available to you locally.

16. Contact

Questions about these Terms: privacy@getpureinsight.app.